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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

This year we were delighted to be awarded a Gold Trusted Service Award by Feefo, for consistently achieving a score of 95% or higher.

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: I booked my holiday on Sunday for 9 days later. By Monday morning my booking was confirmed and a few hours later all my travel documents were with me ready to print. Totally efficient. My only tiny gripe is that the Eurotunnel crossing was advertised as free, but when priced without Eurotunnel the... Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that you found the booking process both easy and efficient.

Please note the free Eurotunnel crossing offer was valid for new bookings made by 31st July, over £1,500 in value. Please be assured that we value all customer feedback and do our utmost best to ensure all messaging is both clear and consistent.

We hope you have a truly magical trip and hope to hear from you again soon.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Very good personal service excellent Read more
Support team reply: Thank you for sharing your experience booking with us here at MagicBreaks.

We are delighted to know that our dedicated team were on hand to assist, providing you with an excellent level of service.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Yanina dealt with us and she couldn’t do enough to help us after our flight was cancelled she rearranged our booking for us very friendly and sorted out our problem very quickly Read more
Support team reply: Thank you for taking the time to share your experience with us.

We are extremely happy to know that a member of our team were on hand to assist, providing you with exceptional customer service, something in which we strive for.

We will be sure to pass on your kind words to Yanina and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Apart from an issue with trying to input dates after May 2021 the booking process couldn’t be any more simple and straight forward. Regular offers available too Read more
Support team reply: Hi there,

Thank you for choosing MagicBreaks and for sharing your feedback with us.

We are delighted to know that you found the booking process straightforward, however are sorry to hear that you encountered some issues with inputting dates. Our technical team are currently making enhancements with the calendar tool on the website which may have attributed to the issues you experienced.

We remain at your disposal should you have any questions in the meantime and wish you a truly magical trip.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Easy to book, i also had to make a slight amendment which was done instantly Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know that you found the booking process easy to use and any amendments were made swiftly.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina


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